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Rejection Handling Analysis
Below benchmark17%
useful feedback rate
Industry benchmark: 27%
What candidates actually received
6
total
Useful specific feedback1 · 17%
Generic rejection email2 · 33%
No response / ghosted2 · 33%
Not applicable1 · 17%
What poor rejection handling costs you
3×
Candidates who get useful feedback are 3× more likely to reapply
72%
of candidates share bad experiences with their network
+12 pts
Higher average score for companies with good feedback quality
What a good rejection looks like
Example from a top-rated company
“Thank you for going through our process. Your technical skills were strong but we felt your experience with distributed systems wasn't quite at the level we needed for this role at this stage. We'd encourage you to apply again in 12 months — we were genuinely impressed by your approach to the system design challenge.”
How to fix this
1
Create a rejection email template with 3 variables: what was strong, what was missing, next steps2
Assign rejection email responsibility to the hiring manager, not just recruiter — candidates value manager feedback more3
Track feedback quality as a KPI — aim for 50% of rejections to include specific, role-relevant feedback